The making of Amazon Prime
https://www.vox.com/recode/2019/5/3/18511544/amazon-prime-oral-history-jeff-bezos-one-day-shipping?utm_source=onfleet-weekly-email-digest
very interesting article with many insights and also some are quite similar to
what we (at Tiki) are doing or aiming for
on customer retention
> The thing I remember very distinctly is this phrase: “I want