How to give your best apology ?
Groupon CEO Apologizes For Poorly Executed Offer In Japan
[http://info.groupon.jp/topics/20110117-515.html]
remark from HackerNews [http://news.ycombinator.com/item?id=2111618]
> perfect for execution of an apology (both by Japanese standards and for
companies generally). * Heartfelt apology
* Total acceptance of responsibility
* Comes straight from