How you can contribute as a Product Owner

  1. Prioritize product roadmap

    • When a customer says something is critical, be able to verify how much critical it actually is based on your domain knowledge of that team’s function and the related team’s function
    • Be able to differentiate between “noises” and “valid request” (customers will always make noise, every request is critical, knowing which is critical and which is not is your value)
  2. Finalize scope

    • Similar as product roadmap, choosing what to do is critical here
    • Choosing the scope of each release, what we need for the first release, what we can do later
    • Finalize the metrics - this is the hard thing but it’s how you can improve the product later on, and can “sell” your products to other teams/the company
    • Get clear alignment with customer (in paper, email) is your value here, will help us to have no surprise later on
  3. Write ticket

    • Details with clear mock-up
    • Important test-cases (so that QC won’t miss this when preparing their own test-case)
  4. Follow-up

    • With a drum-beat (fixed schedule)
    • Know how to fix road-block for your team (e.g. ask sysadmin to improve UAT server, ask QC manager to dedicate more QC, ask customers to clarify the unclear points in ticket)
    • Know when to ask for support
  5. Monitor (usage, exception with report/dashboard)

    • Product development isn’t stopped when we deploy. We live with it, receive customer feedback. So we need to have monitor/dashboard so that we can detect the issues before customers.
    • Ask the right question: what can go wrong, how can we measure it and ask the developers for help with query so that you can have your own set of report/dashboard. It’s your value
  6. Share (release notes, newsletter)

    • The good product deserves to be appreciated.
    • How to introduce your product to someone not in your team, who might not be technical so that they can quickly grasp the benefit of it. It’s your value

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Jamie Larson