Groupon CEO Apologizes For Poorly Executed Offer In Japan

remark from HackerNews

perfect for execution of an apology (both by Japanese standards and for companies generally).
  • Heartfelt apology

  • Total acceptance of responsibility

  • Comes straight from the top

  • Makes full amends to customers

  • Identifies specific changes made to address problem in the future

  • Closes with thanks to customers